Services supporting people in the East Riding with drug and alcohol problems have been praised by health watchdog, the Care Quality Commission.
CQC inspectors visited the services earlier this year and found a high standard of person-centred care delivered by a team of staff who are passionate about what they do.
Addictions Services in the East Riding have been provided since 2006 by a partnership between the Alcohol and Drugs Service, Humber NHS Foundation Trust and East Riding of Yorkshire Council. Feedback from people who have used the service was very positive with one patient telling the CQC that the team had, “Made me feel better, thanks to everyone who helped me on the road to recovery”.
The team is working closely with GP practices to make the services even more accessible, particularly to young people, throughout the East Riding.
David Hill, Chief Executive of Humber NHS Foundation Trust, said he was delighted the CQC had highlighted the high quality of care.
“We are very pleased to see the CQC has noted the high standard of care which is assessed, planned and delivered around the individual, taking into account their needs and the needs of their families,” said Mr Hill. “This was also something that really came out in the feedback from people who have used the service.”
Inspectors found that addictions services were safe and effective with clear reporting procedures and systems in place to ensure staff could learn from any incidents that occurred. The report highlights staff morale is very high and that teams work well together with staff, feeling supported by their colleagues and management. CQC inspectors also praised the facilities which were well-maintained, safe and secure.
Dr Tim Allison, Director of Public health for the East Riding, said: “This is well deserved recognition of a high quality service for both drug and alcohol users. The East Riding has been a top performing area for five years now and part of this success has been the good working relationship between Humber, ADS and our commissioning team.”
Tim Young, Chief Executive of the Alcohol and Drugs Service (ADS) said: “I am pleased the CQC has recognised the high standard of service and the staff involved are rightly proud of their achievements. Most importantly though, our service users, their families and the communities in the East Riding have benefitted from a high quality service which brings together the best of the NHS and third sector by working in partnership.”
You can read the full report here.
Published 17th November 2014
