Those people in the service have a number of protective factors or co-morbid health conditions, which make achieving abstinence from drug and alcohol particularly challenging. So clinical recovery is primarily focused on maintaining stability.

Where individual circumstances change the team prepare and support people to become drug and alcohol free.

Each person has a named case manager who is their primary contact for agreeing their care plan, and co-ordinating joint working with other services such as housing, social care and mainstream mental and physical health.